Fraud Prevention Notice to Members
AFL-CIO EMPLOYEES
FEDERAL CREDIT UNION
The Primary Financial Institution of Union Families
Notice to Our Members:
The AFL-CIO Employees FCU would like to remind members that fraud is prevalent. However, during times of crisis the potential for fraud increases. During the COVID-19 pandemic financial institutions are experiencing an increase in fraudulent activity. The credit union has in place fraud detection on plastic cards. If fraud is detected members will receive a call from our Fraud Detection Team. Fraud Detection will not ask for personal information if they are able to speak with the member with the initial phone call. If unable to make contact with the initial call the Fraud Team will leave a voicemail for contact.
BE VIGILANT and AWARE
Members should remain vigilante and aware of the activity on their accounts and monitor accounts regularly. This guidance is especially true during times of crisis. The credit union wants to remind you to be vigilant against scams, including fraudulent phone calls and text messages. The AFL-CIO EFCU will never contact you directly to request account numbers, passwords, debit or credit card numbers, expiration dates, (PIN) personal identification numbers or Social Security numbers. If you feel you have received a fraudulent call and are concerned about potential fraud on your account, please contact 301-683-2800 immediately. Or, contact general@aflcioefcu.org immediately.
If you suspect debit card fraud has taken place on your account you may contact the following number to our Fraud Team at 888-241-2440. However, you should also follow up with the credit union, immediately.
FAQ’s in Reference to Fraud & Prevention
Fraud is prevalent and increases in times of crisis.
Fraud is not completely preventable.
Card fraud is on the rise at merchants; ATM’s and gas stations.
Card fraud happens when a merchant or merchant’s processor is impacted by a card compromise.
When a card compromise occurs, it happens at the point-of-sale and through merchant systems.
Be vigilant and aware, monitor accounts regularly.
If you receive an email or text and do not recognize the sender, ignore it.
When using plastic cards, Debit, ATM, and Credit; monitor transactions frequently.
The credit union utilizes Fraud Detection that tracks transactions to determine the potential for fraud.
Fraud Detection analyzes transactions that go through the authorization process.
Fraud Detection will block cards if fraud is detected.
If there is a change to personal information; address, phone numbers, etc., it is important to notify the credit union immediately to update the information.
Having up-to-date member information is helpful in fraud prevention.
Notify the credit union immediately if fraud is suspected at cardservices@aflcioefcu.org or the numbers, below.
Monitor the credit union web site at www.aflcioefcu.org for ongoing updates to information.
If you are planning on traveling, notify the credit union at least 3 days prior to traveling at cardservices@aflcioefcu.org.
Below is information related to card fraud security. These numbers should be contacted in the case there has been fraud detected on a member account. Please be advised if members contact the 888 after hours number, they must also follow up with the credit union at cardservices@aflcioefcu.org.
Card Fraud Security
888-241-2440 (toll-free within U.S., after hours)
909-941- 1034 (collect; outside of U.S.)